Emotional Skills and Competencies

• Cover a brief history of emotions and why they are vital to our survival.
• Adopt a simple framework for developing your emotional skills.
• Develop your ability to analyze the verbal and non-verbal behaviors of others using real participants in live exercises.
• Learn how to spot Micro-expressions using Dr. Paul Ekman’s pioneering training techniques.
• Employ an effective conversation management model, so you are equipped for all types of encounters.

• Understand how emotions work.
• Know your emotional triggers and how to manage them.
• Be aware of emotional impulses from the outset.
• Respond to emotionally charged situations, and not react impulsively towards them
  Be able to read emotions in others through their verbal and non-verbal behaviors.
• Understand the emotions of others more intimately.
• Use your new skills to develop constructive and positive relationships.

This two-day program is centered on cutting edge behavioral science and will prepare you with the knowledge, understanding, skills, and application of emotional competencies. The course is designed to help you become aware of, and manage the emotions of those around you, and master your own emotions (before they get you into any trouble!),

Based on Dr Ekman’s research and world class training methodology, you will work through the emotional timeline from trigger… to impulse… to action to understand the challenges and skills around emotional awareness and then learn powerful techniques to overcome these challenges and increase your emotional competence.
This course will develop your people reading skills and enable you to see and hear true emotions in others – A vital skill for developing and maintaining successful, and meaningful relationships.

During this training, you will learn how to read the verbal and nonverbal behaviors of others. This will include the decoding of facial expressions, plus the other four key communication channels that tell us what others are really thinking and feeling. These are, a person’s Body Language, their Voice, the Verbal Communication Style, and the Verbal content or the words they use.You will practice and hone your new skills in a safe environment with a Paul Ekman International Approved Trainer.
The wide applications and benefits of this emotion based training have been outlined by Dr. Ekman as follows:

“In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters.” – Paul Ekman

Who is Paul Ekman?

Dr. Paul Ekman is one of the worlds leading researchers within the fields of communication, emotion, and deception. He was the first person to scientifically prove the existence of seven universal (displayed exactly the same in every person) facial expressions of emotion as previously suggested by Charles Darwin. These seven universal expressions are – Happiness, Disgust, Contempt, Surprise, Anger, Sadness, and Fear.

With over 40 years of research behind him, Dr. Ekman is regarded as one of the most influential and important scientists in the world, and you can see his work being utilized by Disney Pixar, The Department of Homeland Security, Health Service, Apple, and Emirates Airlines.

Can you really learn to read emotions in others?

Yes! By learning how to evaluate verbal and nonverbal behaviors in others, you can become incredibly accurate in understanding the thoughts and feelings of others. On this course, you will learn how to analyze a persons – Body language, facial expressions, verbal content (the words they use), Verbal style (how they speak), and their voice. By observing these multiple communication channels, you will be able to extract more information from those you interact with and gain a deeper insight into their emotional state.

What kind of people attend this course?

The Emotional Skills and Competencies course attracts a wide variety of people who want to advance their people reading skills, whilst also becoming better at controlling their own emotional impulses.

We find this course to be popular with those who work in a customer facing role where their success relies heavily on maintaining a constructive and healthy relationship with those they interact with.

These roles include – Managers and Leaders, Teachers, Recruitment, PR, Customer Service, Therapy, Training, Coaching, and Consulting.

Will I receive a certificate?

Yes! All those who attend the course and complete a post-test following the course will receive a certificate signed by Dr. Paul Ekman!

There are two payment methods available to secure your place on this course.

• Payment in Full.
• Payment via Deposit & Installments.

Please note: All course fees must be covered two weeks prior to the beginning of the course.
We will contact you after your booking fee is received to arrange your next payment.

Travel and accommodation for the live workshops are to be arranged and funded directly by you once your booking is confirmed.

We would be happy to provide recommendations based on your budget and requirements.