Harry Lansley

Harry Lansley

Emotional Intelligence Specialist


Employee burnout is a growing concern in today’s fast-paced professional environment. Emotional intelligence (EI) can be a powerful tool to combat burnout by enabling us to manage stress better, understand emotions, and cultivate healthy workplace relationships. In this article, we delve into the significance of emotional intelligence in the professional world and its role in thwarting burnout.

What is Emotional Intelligence?

Emotional intelligence is the capacity to recognise, comprehend, and manage our emotions and those of others. It encompasses four main elements that can be broken down further into 12 core competencies:

  1. Self-awareness: The ability to identify and understand one’s emotions.
  2. Self-management: Effectively controlling one’s emotions in various situations.
  3. Social awareness: Perceiving and empathising with the emotions of others.
  4. Relationship management: Establishing and sustaining positive relationships with others.

EIA’s EmotionIntell Model

The Importance of Emotional Intelligence in the Workplace

Emotional intelligence is invaluable in the workplace for several reasons:

  • Enhanced communication: EI allows us to communicate more effectively by understanding and managing our emotions during interactions with colleagues, managers, and clients.
  • Improved collaboration: EI fosters empathy and understanding among team members, resulting in more productive and harmonious teamwork.
  • Greater adaptability: Folks with high EI are better prepared to adapt to change, handle stress, and tackle challenging situations.

Thwarting Burnout Through Emotional Intelligence

  • Identifying stress: Too often, we are unaware of our emotional load until someone points it out or we explode – in which case it’s too late. By developing self-awareness, we can become better attuned to recognising our bodily responses to emotions and stress. Becoming aware of your feelings at their onset is a superpower we can all achieve with practice and reflection. This superpower enables us to take action and address things before they lead to burnout.  
  • Regulating Emotions falls into the second quadrant of our EI model – Self Management. By developing your ability to understand when you are in the grip of an emotion, you can now take the appropriate steps to regulate your emotions appropriately. This may be through establishing boundaries, maintaining a healthy work-life balance, seeking support, and sometimes letting it rip. There is a massive misconception that EI is always about being nice. It isn’t. True EI is about using your emotions effectively and in a way that achieves your goals. Sometimes, letting someone have it through both barrels IS appropriate. 
  • Fostering supportive relationships: It is generally accepted that your work colleagues may not necessarily be your best mates; however, your interests are usually aligned, and solid relationships are vital in assuring the team can succeed. EI skills enable you to nurture positive workplace relationships based on understanding and integrity. This is the bedrock to creating a solid support network that, in turn, will help mitigate burnout.
  • Encouraging a healthy work environment: It’s not all about you. Responsible organisations can cultivate a culture of emotional intelligence by offering training, resources, and support to help employees develop their EI skills. This creates an environment where employees feel valued, understood, and supported, reducing the risk of burnout.


Emotional intelligence is an essential skill in the contemporary workplace, with extensive benefits, including preventing burnout. By recognising and managing emotions, nurturing supportive relationships, and encouraging a healthy work environment, employees and organisations can reduce the risk of burnout and maintain a productive, engaged workforce. Investing in emotional intelligence training and resources is a valuable endeavour for any organisation aiming to support the well-being and success of its employees.

About the author

Harry Lansley

Harry Lansley

Emotional Intelligence Specialist