We’ve all had an experience where poor customer service ruined an exciting purchase or a great vacation, or it made a hospital visit particularly difficult when you just wanted support and understanding.
And most likely, we’ve all had experiences where an exceptionally kind and engaging person made the simplest of tasks enjoyable, a small interaction made your day, or a difficult job became truly enjoyable because of the people involved or the person leading the group. This attests to the positive and negative power of emotional intelligence.
In a time of rapidly advancing technology, emotional intelligence is an essential skill. If developed, it can be an invaluable asset, critical to your effectiveness, ability to achieve your goals and navigate personal and professional situations with tremendous success.