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Terms of Site and Course offerings

Welcome to the Emotional Intelligence Academy Ltd web site (the “Site”). Your access to and use of the Site is subject to all applicable laws and the following terms (the “Terms”) pursuant to this agreement.

Your use of the Site means that you accept all of the Terms; if you do not agree to the Terms, please do not access or use the Site. Emotional Intelligence Academy Ltd , its parent, subsidiary and affiliated companies reserve the right, at their sole discretion, to change, modify, add or remove any portion of the Site or the Terms, in whole or in part, at any time. Changes to these Terms are effective when posted, and your continued use of the Site after any such changes is deemed acceptance thereof. You must check back periodically and note any changes.

1. Trademarks and Copyrights.

The trademarks, trade names, logos, service marks and domain names are registered and unregistered trademarks of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd , Emotional Intelligence Academy Ltd and others. Except as noted elsewhere on the Site, nothing in this agreement grants you any license or right to use any such trademarks without the written permission of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd , Emotional Intelligence Academy Ltd or other third party owner; and, you shall not grant any license or right to any third party to use any such trademarks without the written permission of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd, Emotional Intelligence Academy Ltd or other third party owner. Further, you shall not republish, edit, transmit, distribute, reproduce, create derivative works from, perform, upload, or post in any way whatsoever, any materials from this Site (the “Materials”) without the prior written consent of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd and Emotional Intelligence Academy Ltd. Please feel free to download or copy the Materials for non-commercial, personal use only, provided that you retain all copyright and other proprietary notices therein. If you use the Materials for any other purpose or modify the Materials, or any portion thereof, it shall be deemed an infringement of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s and Emotional Intelligence Academy Ltd’s copyrights and other proprietary rights.

Be advised that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd and Emotional Intelligence Academy Ltd aggressively protects their intellectual property rights to the fullest extent of the law. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION OF THE SITE, OR ANY PORTION THEREOF, IS EXPRESSLY PROHIBITED, AND SUCH ACTIVITY MAY RESULT IN SEVERE PENALTIES, AND VIOLATORS MAY BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE UNDER THE LAW.

You may not use the Materials on another networked computer environment or other web site without prior written permission from Paul Ekman Group LLC/Emotional Intelligence Academy Ltd or Emotional Intelligence Academy Ltd. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd or Emotional Intelligence Academy Ltd does not warrant or represent that your use of Materials will not infringe rights of third parties not owned by or affiliated with Paul Ekman Group LLC/Emotional Intelligence Academy Ltd or Emotional Intelligence Academy Ltd. Please note that images of people or places displayed on the Site are either Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s or Emotional Intelligence Academy Ltd’s property or used by Paul Ekman Group LLC/Emotional Intelligence Academy Ltd or Emotional Intelligence Academy Ltd with permission. Except as noted elsewhere on the Site, your use of these images is strictly prohibited without the prior written permission of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd or Emotional Intelligence Academy Ltd; any unauthorized use of thereof may violate the laws of privacy and publicity, trademark, copyright or other laws. If you book and attend any of the courses offered on this site you understand and accept that recording. transcribing or videotaping training courses is strictly prohibited. All of the training material is copyrighted and the owners of the copyright Paul Ekman Group LLC, and the publishers Emotional Intelligence Academy Ltd, claim exclusive rights to the material, except for your sole use during interviews and/or interrogations.

You may not copy, re-publish, distribute, reproduce, modify or recreate ant derivative works of any of the materials provided in the course.

By attending this and any other training courses offered by Emotional Intelligence Academy Ltd and its licensed centres you agree to be bound by these terms and are expected to take reasonable care of the materials supplied to you to prevent abuse and breach of copyright. Breaches should be notified to service@ekmaninternational.com.

2. Unsolicited Submissions

Paul Ekman Group LLC/Emotional Intelligence Academy Ltd /Emotional Intelligence Academy Ltd enjoys feedback from people like you on our services and products, however, to avoid any misunderstandings if your ideas are similar to those we have developed independently, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd does not accept or consider ideas, suggestions or creative materials other than those Paul Ekman Group LLC/Emotional Intelligence Academy Ltd specifically requests. Please do not send us or transmit or post to the Site any original creative materials such as screenplays, character ideas, original artwork or stories. If you do transmit or post any material or communication to the Site by electronic mail, message boards, contests or otherwise, it will be deemed the property of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd , and may be used by Paul Ekman Group LLC/Emotional Intelligence Academy Ltd for any purpose at Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s sole discretion, including, but not limited to, disclosure, broadcast, transmission, reproduction, posting and publication, as well as in the manufacturing, marketing and development of products using such information without compensation or further obligation to you. Without limitation of the foregoing, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd shall exclusively own all rights to the submitted information, in perpetuity, throughout the universe; in the event that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd is legally prohibited from assuming ownership of the submitted information, by merely sending the information you grant Paul Ekman Group LLC/Emotional Intelligence Academy Ltd a perpetual, worldwide, non-exclusive, assignable, royalty-free, irrevocable right to use, reproduce, publicly perform, distribute, create derivative works of, publicly display, digitally perform, make, have made, sell, offer for sale and import such information in any media now known or hereafter developed, for any purpose whatsoever, without compensation to you or any provider of the information.

3. Software and U.S. Export Controls

Paul Ekman Group LLC/Emotional Intelligence Academy Ltd , at its sole discretion, may make available to you certain software that may be downloaded from this Site. If you download such software, the software, including any data, files and images, are licensed to you by Paul Ekman Group LLC/Emotional Intelligence Academy Ltd . You agree that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd retains full and complete title to the software, and all intellectual property rights therein. You may not sell, disassemble, decompile, redistribute, reverse engineer, or otherwise reduce the Software to a human-perceivable form. Be advised that software from this Site is or may be subject to U.S. Export Controls; and, no such software may be downloaded or exported into (or to a national or resident of) Iraq, Libya, Cuba, Syria, North Korea, Iran, or any other country to which the United States has embargoed goods, or anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. If you download or use the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

4. Conduct.

We want you and other users to enjoy accessing our Site. Thus, you agree not to transmit or otherwise make available any virus, worm, Trojan Horse, spyware, or any other computer file, code, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment. You further agree not to post, transmit, or otherwise make available any unsolicited or unauthorized spam, chain letters, pyramid schemes, advertising, promotional materials, or any other form of solicitation. You shall not disrupt or interfere with the Site or the servers or networks that provide the Site, or disobey any procedures, policies or regulations of such networks. You are not permitted to create a database by systematically downloading and storing all or any of the content on the Site. You shall not use any spider, robot, site search/retrieval application, or other manual or automatic device or process to index, retrieve, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents, unless otherwise permitted by Paul Ekman Group LLC/Emotional Intelligence Academy Ltd.

5. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd Blog

The Site may include Blogs, forums, bulletin boards, chats and other areas where users can post and/or exchange information, ideas, opinions, photographs, images, videos, creative works or any other materials (collectively “Forums”). Paul Ekman Group LLC/Emotional Intelligence Academy Ltd does not control the material delivered to Forums, and Paul Ekman Group LLC/Emotional Intelligence Academy Ltd has no obligation to monitor such Forums. The messages do not necessarily reflect the views of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd . In no event shall Paul Ekman Group LLC/Emotional Intelligence Academy Ltd assume or have any responsibility or liability for any materials posted on Forums or for any claims, damages or losses resulting from their use and/or appearance on the Site. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd reserves the right at all times to disclose any information (including the identity of the persons providing information or materials on its Forums) as necessary to satisfy any law, regulation or governmental request. In addition, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd reserves the right to edit, refuse to post or to remove any information or materials, in whole or in part, that in Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s sole discretion are tasteless, offensive, objectionable or in violation of this agreement or Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s Privacy Policy.

As a reminder, if you do transmit or post any material or communication to the Site by electronic mail, message boards, contests or otherwise, it will be deemed the property of Paul Ekman Group LLC/Emotional Intelligence Academy Ltd , and may be used by Paul Ekman Group LLC/Emotional Intelligence Academy Ltd for any purpose at Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s sole discretion, including, but not limited to, disclosure, broadcast, transmission, reproduction, posting and publication, as well as in the manufacturing, marketing and development of products using such information without compensation or further obligation to you. Without limitation of the foregoing, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd shall exclusively own all rights to the submitted information, in perpetuity, throughout the universe; in the event that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd is legally prohibited from assuming ownership of the submitted information, by merely sending the information you grant Paul Ekman Group LLC/Emotional Intelligence Academy Ltd a perpetual, worldwide, non-exclusive, assignable, royalty-free, irrevocable right to use, reproduce, publicly perform, distribute, create derivative works of, publicly display, digitally perform, make, have made, sell, offer for sale and import such information in any media now known or hereafter developed, for any purpose whatsoever, without compensation to you or any provider of the information.

With your use of the Site, and in particular the Forums, you shall not post or transmit any unlawful, threatening, abusive, libelous, derogatory, defamatory, obscene, vulgar, pornographic, profane, offensive or indecent information of any kind, including images and language; post any message that solicits or promotes gambling or engage in any gambling activity; post any hateful or harassing messages, information or material; post, transmit or in any way exploit any information, software or other material for commercial purposes or which contains advertising, promotion or marketing; use Forums for any illegal purposes (or to solicit any illegal act); or use the Site to collect personally identifying information about users of the Site Paul Ekman Group LLC/Emotional Intelligence Academy Ltd does not control the materials posted via the Site and the Forums and therefore does not guarantee the accuracy, integrity or quality of such materials. You understand that by using the Site and the Forums, you may be exposed to content that is offensive or objectionable. While using the Site, and Blog, you agree to comply with all applicable laws, rules and regulations.

6. Links

Paul Ekman Group LLC/Emotional Intelligence Academy Ltd is not necessarily affiliated with sites which may be linked to or from the Site, may not have reviewed all such sites, and is not responsible for their content. Links from the Site thereto are for your convenience only, and does not imply that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd endorses or accepts any responsibility for the content on those third-party sites. Furthermore, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd is not responsible for the quality or delivery of the products or services offered, accessed, obtained by or advertised by such sites. As such, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd shall not be responsible for any errors or omissions or for the results obtained from the use of such information contained in these sites. To the extent that these sites collect personal information or postings from the end user, be advised that in no event shall Paul Ekman Group LLC/Emotional Intelligence Academy Ltd assume or have any responsibility or liability for the manner in which such information or postings are exploited or for any claims, damages, or losses resulting from their use and/or appearance on these sites. Under no circumstances will Paul Ekman Group LLC/Emotional Intelligence Academy Ltd be liable for any direct, indirect, incidental, consequential or special loss or other damage, whether arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, caused by the exhibition, distribution or exploitation of any information or content contained within these sites. You agree that your access to them is at your own risk.

9. Jurisdictional Issues

Unless otherwise specified, the Site is controlled and operated by Paul Ekman Group LLC/Emotional Intelligence Academy Ltd from its offices within the State of California, United States of America/Manchester, England respectively, and is intended for use across those territories, possessions and protectorates. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd does not represent that materials in the Site, including merchandise offered for sale on the Site and their copyrights, trademarks, patents, and licensing arrangements, are appropriate or available for use in other locations and other countries. Users who choose to access and use the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if applicable. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd reserves the right to limit the availability of the Site and/or the provision of any service, program, or other product described thereon to any person, jurisdiction or geographic area, at any time and in its sole discretion, and to limit the quantities of any such service, program, or other product that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd provides. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise and risk of loss shall pass to the buyer upon delivery of the merchandise to the common carrier.

10. Termination

This agreement is effective until terminated by either party, wherein you may terminate by ceasing all use of any of the Site, and Paul Ekman Group LLC/Emotional Intelligence Academy Ltd will terminate immediately without notice if, in its sole discretion, you fail to comply with any term herein. Upon termination, you may not access or use the Site or any materials obtained from the Site (unless and until you agree to be bound by the then-current applicable Terms of Use). Paul Ekman Group LLC/Emotional Intelligence Academy Ltd may, in its sole discretion, immediately deactivate and/or delete any or all information about and concerning you, including your submitted contact information. You understand and agree that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd shall not have any liability to you or any other person for any termination of your access to the Site and/or the removal of your information. You agree that any provisions of this agreement which, by their terms, ought to survive, including but without limitation all sections related to the reservation of rights in regard to Paul Ekman Group LLC/Emotional Intelligence Academy Ltd intellectual property, shall survive any termination of this agreement.

11. Disclaimers

While Paul Ekman Group LLC/Emotional Intelligence Academy Ltd uses reasonable efforts to include accurate and up to date information in the Site, it makes no warranties or representations as to its accuracy, nor does it assume liability or responsibility for any errors or omissions in the content of the Site.

THE SITE, THE SITE MATERIALS, ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES, AND THE SOFTWARE, IF APPLICABLE, ARE PROVIDED “AS IS” “WITH ALL FAULTS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE, THE SITE MATERIALS, ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES, OR THE SOFTWARE, IN TERMS OF THEIR ACCURACY, CORRECTNESS, RELIABILITY, OR OTHERWISE. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd DOES NOT WARRANT THAT THE AVAILABILITY OF OR THE FUNCTIONS CONTAINED IN THE SITE, THE SITE MATERIALS, ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES, OR THE SOFTWARE, WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE OR THE SOFTWARE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SITE, SITE MATERIALS, ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES, SOFTWARE OR SERVER DO NOT VIOLATE ANY PATENT OR OTHER INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON.

You assume all risk of errors and/or omissions in the Site, including the transmission or translation of information. You assume full responsibility for implementing sufficient procedures and checks to satisfy your requirements for the accuracy and suitability of the Site, including the information provided thereon, and for maintaining any means that you may require for the reconstruction of lost data or subsequent manipulations or analyses of the information provided hereunder. You acknowledge and agree that your use of the Site, and any information sent or received in connection therewith, may not be secure and may be intercepted by unauthorized parties.

YOU ASSUME RESPONSIBILITY FOR THE ENTIRE COST OF ALL NECESSARY SERVICE, MAINTENANCE, REPAIR OR CORRECTION TO YOUR COMPUTER SYSTEM OR OTHER PROPERTY. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SERVICES, AND ALL CHARGES RELATED THERETO. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. NO OPINION, ADVICE, OR STATEMENT OF Paul Ekman Group LLC/Emotional Intelligence Academy Ltd OR ITS PARENT, AFFILIATES, SUPPLIERS, OR AGENTS, WHETHER MADE ON THE SITE, IN THE SERVICES, SOFTWARE, OR OTHERWISE, SHALL CREATE ANY WARRANTY.

12. Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL Paul Ekman Group LLC/Emotional Intelligence Academy Ltd BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES UNDER ANY CONTRACT, EQUITY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, BREACH OF STATUATORY DUTY AND STRICT LIABILITY) OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR CONTENT CONTAINED ON THE SITE, THE SERVICES, THE SOFTWARE, OR ANY PRODUCT OR SERVICE ADVERTISED ON OR PURCHASED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘S REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, EVEN IF Paul Ekman Group LLC/Emotional Intelligence Academy Ltd HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOUR SOLE REMEDY FOR DISSATISFACTION WITH ANY PORTION OF THE SITE, THE SERVICE, THE SOFTWARE, AND/OR CONTENT CONTAINED WITHIN OR POSTED ON THE SITE IS TO STOP USING THE SITE, THE SERVICE, AND/OR SOFTWARE, AS APPLICABLE. IN NO EVENT SHALL Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘S MAXIMUM LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE. IN NO EVENT SHALL YOU BE ENTITLED TO INJUNCTIVE OR OTHER EQUITABLE RELIEF.

13. Indemnification

You agree to indemnify, defend and hold Paul Ekman Group LLC/Emotional Intelligence Academy Ltd , our officers, directors, employees, agents, licensors and representatives harmless from and against any and all claims, damages, liability, losses, costs (including reasonable attorneys’ fees), or other expenses that arise directly or indirectly out of or from your breach of this agreement, your activities in connection with the Site and Forums, and/or any allegation that any materials that you submit to Paul Ekman Group LLC/Emotional Intelligence Academy Ltd or transmit or post to the Site infringe or otherwise violate the copyright, trademark, trade secret, trade dress, patent or other intellectual property or other rights of, or defame or violate the right of publicity or privacy of, any third party. Paul Ekman Group LLC/Emotional Intelligence Academy Ltd reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s defense of such claim.

14. Injunctive/Equitable Relief

You acknowledge that any breach of this agreement or Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s Privacy Policy would cause Paul Ekman Group LLC/Emotional Intelligence Academy Ltd irreparable injury, such that Paul Ekman Group LLC/Emotional Intelligence Academy Ltd would have no adequate remedy at law. You agree that in the event of such breach, Paul Ekman Group LLC/Emotional Intelligence Academy Ltd shall be entitled to injunctive relief in addition to any other remedies it may have at law or equity, without the requirement of posting a bond.

15. Governing Law

This agreement shall be governed by, construed and enforced in accordance with the laws of the State of California, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Paul Ekman Group LLC/Emotional Intelligence Academy Ltd brings to enforce this agreement or, in connection with, any matters related to this site shall be brought only in either the state or Federal Courts located in San Francisco, California, and you expressly consent to the jurisdiction of said courts.

16. Miscellaneous

If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between us. This agreement is not transferable, assignable or sublicensable by you except with Paul Ekman Group LLC/Emotional Intelligence Academy Ltd ‘s prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or paragraph title contained herein is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.

Emotional Intelligence Academy (EIA) is committed to ensuring full satisfaction for all our customers. EIA relies on its Return and Cancellation Policy to help ensure this satisfaction.

EIA reserves the right to change this agreement from time to time. Charges and payment terms may be changed in accordance with the applicable price schedule and terms. All other provisions may be changed by EIA immediately upon notice. Continued use of the services and materials following any change constitutes acceptance of the change.
EIA may suspend or discontinue providing services and materials to you without notice and may pursue any remedy legally available if you fail to comply with any of your obligations hereunder.

Online Training Tools

  • Paul Ekman Group LLC will honour reasonable requests for refunds up to, not exceeding, three days from date of purchase.
  • We require a explanation of your reason to request a refund.
  • Once your refund is processed your account on www.paulekman.com will be de-activated.
  • This policy applies only to online micro/subtle expression training modules.
  • We are unable to refund for image set downloads.
  • To request a refund, select “Online Training Support” from the Contact Us menu on www.paulekman.com.

Live workshops, consultancy, services

A payment of £400 is required to secure your reservation. This can be done via paypal either with your paypal account or via credit card.
This deposit is for the specific course and date detailed above. Cancellation charges will apply if you later cancel. You can defer to a later course in exceptional circumstances as long as the course is attended within 6 months – an additional administration and deferment fee of £270 will be applied.

Delay or Failure to Perform on our Part

  • We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation):
  • an act of God, explosion, flood, fire or accident;
  • war or civil disturbance;
  • strike, industrial action or stoppages of work;
  • any form of government intervention;
  • a third party act or omission;
  • failure by you to give us your correct details or notify us of any change in details.

Our Liability to You

  • We shall ensure that all services you order from us are in accordance with these terms and conditions and shall be performed by us with all reasonable skill, care and utmost professionalism against the published objectives for the course;
  • Where an element of your course is not provided as stated in the course objectives you must notify us within 7 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with the course content, objectives and guidelines you shall be entitled to:
  • a full refund of the cost of your course (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you. All course materials must be returned in these circumstances;
  • alternatively, a course to the equivalent value of the services complained of may be offered, where such dates are agreed in writing by us. Travel, subsistence, accommodation and other expenses are excluded from this remedy;
  • you must have attended the whole course and participated fully in the course and activities that are designed to deliver the course objectives.
  • We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
  • any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you;
  • any losses which are not caused by any breach by us; business or trade losses;
  • Our entire liability in connection with training services will not exceed the purchase price of the services booked less any amendment charges paid to us;
  • Except in relation to death or personal injury caused by our negligence our liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Inappropriate Behaviour

If your behaviour is deemed to be destructive or offensive towards the Trainers or other Delegates in a way that may prevent the published course objectives from being met for the group as a whole then you may be asked to leave the course and the premises. Your application form and contact details will be retained pending further enquiry.
No whole or part refunds will be made under these circumstances.

Get in touch

If you would like to find out more please call the UK head office on +44 (0) 161 413 8930 or fill in the short enquiry form below:

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